Learn how to manage conflict on a one on one basis and between members of your team.
Course curriculum
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01
Conflict Resolution
Show Content- Introduction
- How Do You See Conflict?
- Options for Handling Conflict
- Five Styles for Managing Conflict
- Roadmap for Helping Resolve Conflict
- Broken Windows Philosophy
- The IDEALS Script
- Conflict Wrap Up
- Conflict Resolution Exercise
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02
Exercises & Resources
Show Content- Mod 4 Bad Customer Service
- Mod 4 My Logo
- Mod 4 Constructive Conflict Activity
- Mod 4 Resolving Conflicts You Are Involved in
- Mod 4 Our Conflict Commitment
- Mod 4 The I.D.E.A.L.S. Script
- Mod 4 Resolving Conflict Between Others
- Mod 4 Word Picture Resolving Conflict
- Mod 4 Phil’s Library of Books
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03
Additional Resources
Show Content- Mod 4 Intro Script
- Mod 4 How Do We See Conflict Script
- Mod 4 The Benefits of Conflict and The Options for Handling It Script
- Mod 4 The Five Methods of Managing Conflict Script
- Mod 4 Resolving Conflict Between Others Scripts
- Mod 4 The Broken Windows Theory Script
- Mod 4 The IDEALS Script
- Mod 4 Outro Script
- Mod 4 Resolving Conflicts That You Are Involved in Scripts
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04
Collecting Your Module 4 Certificate
Show Content- How to Claim Your Certificate