Learn how to manage conflict on a one on one basis and between members of your team.

You will develop communication and process techniques in order to handle any conflict situation that may arise. Get skilled in dealing with difficult people in an effective manner.

Course curriculum

    1. Introduction

    2. How Do You See Conflict?

    3. Options for Handling Conflict

    4. Five Styles for Managing Conflict

    5. Roadmap for Helping Resolve Conflict

    6. Broken Windows Philosophy

    7. The IDEALS Script

    8. Conflict Wrap Up

    9. Conflict Resolution Exercise

    1. Mod 4 Bad Customer Service

    2. Mod 4 My Logo

    3. Mod 4 Constructive Conflict Activity

    4. Mod 4 Resolving Conflicts You Are Involved In

    5. Mod 4 Our Conflict Commitment

    6. Mod 4 The I.D.E.A.L.S. Script

    7. Mod 4 Resolving Conflict Between Others

    8. Mod 4 Word Picture Resolving Conflict

    9. Mod 4 Phil’s Library of Books

    1. Mod 4 Intro Script

    2. Mod 4 How Do We See Conflict Script

    3. Mod 4 Options for Handling Conflict Script

    4. Mod 4 The Five Methods of Managing Conflict Script

    5. Mod 4 Resolving Conflict Between Others Scripts

    6. Mod 4 Conflict Resolution Exercise Script

    7. Mod 4 The Broken Windows Theory Script 2021

    8. Mod 4 The IDEALS Script 2021

    9. Mod 4 Outro Script 2021

    1. How to Claim Your Certificate

About this course

  • $100.00
  • 28 lessons
  • 1 hour of video content