You can be a brilliant communicator!

Learn how to share your perspective in a clear, concise and positive manner. Practice how to make small talk with strangers. Investigate the importance of non-verbal communication and active listening for effective and influential communication.

Course curriculum

  • 01

    Communication Skills

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    • Introduction
    • Communicating Basics
    • The Art of Listening
    • The Art of Questions
    • Mod 3 Four Styles of Questioning
    • The Johari Window
    • Mod 3 THE JOHARI WINDOW
    • Non-Verbal Communication
    • Communication Skills Exercise
    • Outro
  • 02

    Exercises & Resources

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    • Mod 3 Where in the World
    • Mod 3 My Favourites
    • Mod 3 Communication Styles Inventory
    • Mod 3 Key Communication Skills for Managers
    • Mod 3 The Thinking Hats
    • Mod 3 Common Listening Habits
    • Mod 3 Word Picture Communication
    • Mod 3 Phil’s Library of Books
  • 03

    Additional Resources

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    • Mod 3 Intro Script
    • Mod 3 Communication Basics Script
    • Mod 3 Active Listening Script
    • Mod 3 Non-Verbal Communication Script
    • Mod 3 The Art of Questions Script
    • Mod 3 The JOHARI Window Script
    • Mod 3 Styles of Questioning Script
    • Mod 3 Outro Script
  • 04

    Collecting Your Module 3 Certificate

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    • How to Claim Your Certificate